Messaging &
Texting Policy
We're committed to responsible, compliant messaging practices. Here's everything you need to know about how we communicate via SMS.
Last Updated: January 7, 2025
1. Introduction
ABE Homes is committed to maintaining the highest standards of ethical and legal conduct in all of our messaging and texting practices. As part of our commitment to compliance, we have established this Messaging and Texting Policy to ensure that our messaging campaigns adhere to the A2P 10DLC (Application-to-Person 10 Digit Long Code) guidelines and regulations.
A2P 10DLC is a regulatory framework established to govern commercial messaging in the United States. It places specific requirements on the consent, content, and registration of messaging campaigns to protect consumers and promote responsible messaging practices. ABE Homes is dedicated to upholding these standards.
2. Consent
What We Do
- Checkbox is NEVER pre-selected
- Full disclosure shown at opt-in
- Timestamp recorded for every consent
- Records kept for 4 years minimum
What We Never Do
- Pre-select opt-in checkbox
- Send messages without consent
- Share your number for marketing
- Require SMS to get a cash offer
Sample Opt-In Checkbox
Send me text updates about my offer
By checking, you agree to receive SMS/MMS from ABE Homes LLC (ABE Homes) regarding your property inquiry, cash offer updates, and appointment communications. Message frequency varies. Msg & data rates may apply. Reply STOP to opt-out, HELP for help. Privacy · Terms · Messaging Policy
What We Record
When you opt in to SMS communications, we capture and store:
- Timestamp: The exact date and time of your consent (ISO 8601 format)
- Method: How consent was obtained (web form checkbox)
- Source URL: The specific page where consent was given
- Opt-In Status: Explicit confirmation of your consent
This information is stored securely and retained for a minimum of 4 years in compliance with A2P 10DLC regulations. You may request a copy of your consent record at any time.
3. Message Content
Types of Messages
- • Cash offer updates for your property
- • Appointment confirmations & reminders
- • Follow-up communications
- • Transaction updates
- • Responses to your questions
Message Frequency
Message frequency varies based on your inquiry status. Expect 1-10 messages per month during active communications.
Frequency depends on: inquiry stage, appointments, offer negotiations, and transaction updates.
4. Opt-Out Procedures
How to Stop Receiving Messages
Text STOP to any message you receive from us.
You will receive a confirmation message and no further texts will be sent. You can also contact us at (484) 895-1353 or mike@webuyabe.com to opt out.
After opting out:
- You will receive a confirmation message acknowledging your opt-out request
- No further SMS messages will be sent to your number
- Your opt-out preference is recorded immediately in our system
- You may still receive a cash offer through other communication methods
5. Help and Support
Need Assistance?
Text HELP to any message for assistance.
6. Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan. ABE Homes does not charge for SMS messages, but your carrier may charge you for incoming and outgoing text messages as part of your mobile plan.
Carrier Compatibility
Our messaging service is compatible with all major US carriers including:
And other regional carriers
7. Consent Not Required for Service
SMS consent is NOT required to receive a cash offer or use our services.
You may choose not to opt in to SMS communications and still receive:
- A fair cash offer for your property
- Communication via phone call or email
- All of our home buying services
8. No Third-Party Sharing
Your Privacy is Protected
We will NOT share your mobile phone number or SMS consent with third parties for marketing or promotional purposes.
Your phone number may only be shared with:
- Service Providers: Companies that help us operate our business (CRM systems, messaging platforms) who are contractually obligated to protect your information
- Legal Requirements: When required by law or to protect our rights
9. Compliance Monitoring
We conduct regular internal reviews to ensure ongoing compliance with A2P 10DLC standards. Reviews encompass campaigns, content, consent records, and logs. We use insights from these reviews to continuously improve our messaging practices.
10. Related Policies
11. Contact Information
For questions or concerns regarding this Messaging and Texting Policy, please contact us:
ABE Homes
1275 Glenlivet Dr Suite 100-02, Allentown, PA 18106
Phone: (484) 895-1353
Email: mike@webuyabe.com
Our Commitment
ABE Homes is dedicated to upholding the highest standards of compliance with A2P 10DLC regulations in all our messaging and texting activities. By following stringent guidelines and continuously monitoring and improving our practices, we aim to provide a responsible, ethical, and compliant messaging experience for our customers and message recipients.